Return and refund policy

Thank you for shopping at Stitch Now (https://stitchnow.store/). We want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.

Returns
You may return most items within 15 days of delivery for a refund or exchange, provided the items are unused, unwashed, and in the original condition with all tags attached.

Non-Returnable Items

• Customized, personalized, or made-to-order products

• Final sale items

• Gift cards

How to Initiate a Return

1. Visit https://stitchnow.store/ and go to the Returns section.

2. Fill out the return request form with your order number and reason for return.

3. Our team will review and contact you with instructions.

Refunds
Once your return is received and inspected, we will notify you of the approval status. Approved refunds will be issued to the original payment method within 7–10 business days. Shipping costs are non-refundable.

Exchanges
If you’d like to exchange for a different size or item, please place a new order and then return the original item.

Shipping Returns
Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).

Contact Us
If you have any questions or need assistance, email us at support@stitchnow.store.